SALE POLICY
Shipping Policy
Leather decoration items and orders placed on our website are sent through the Best Shipping service, via Correios, to all regions of Brazil. All orders are made to order within 4 to 6 weeks after receipt of payment confirmation given by the institution responsible for collection. Once the order is ready, it will be forwarded to the contracted freight and the shipping time will be the responsibility of the freight company.
To check the shipping cost and term, choose which items you want to buy and click on “Add to Cart”. Then enter your zip code, the cost and term will be calculated automatically.
Heads up:
- The total delivery time (manufacturing + shipping) starts counting after the payment is approved. Once your payment is approved you will be notified by email;
- All orders are subject to analysis and approval of registration data, which may cause delays in confirming payment;
- The delivery time informed does not include the manufacturing time of the order. This period shown includes the period for processing the order within our company and also for the delivery by the carrier. There may be delays.
Delivery Policy
1) Delivery Time:
Product manufacturing time is 4 to 6 weeks after payment confirmation.
The delivery time made by the freight indicated in the order starts counting from the payment identification date added to the manufacturing time, which varies according to the payment method:
- Credit Card between four (4) and seventy-two (72) business hours
- Cash Deposit or Transfer by C/C: up to four (4) business hours after sending the receipt
- Bank slip: after clearing
In this way, if you have urgency in receiving the delivery, we suggest paying via Credit Card, Deposit in C/C or Transfer in C/C.
Deliveries take place from Monday to Friday from 8 am to 6 pm. In some zip code bands in some cities, there may be deliveries on Saturdays during business hours. If the customer is absent or there is a need to confirm the address and/or name of the recipient, or even in the event that the box is held at the Treasury Department of the state of destination for inspection purposes, the delivery period is paused.
2) Situations in which the order is not delivered as expected:
2.1 - Incorrect or incomplete registered delivery address
The address considered for delivery purposes is the address registered in the customer's account and selected as the delivery address at the time of placing the order. This address will appear on the copy of the sales order sent to the customer via email. If the address registered by the customer is incomplete or incorrect, the order will be returned to us. The customer will then be notified and a new shipping fee will be charged to reship the products.
2.2 - Change of address after order completion
Under no circumstances will it be possible to change the delivery address after completing the sales order. If the order placed has an incorrect or incomplete address, the customer must contact us at aria@ariahome.com.br within 1 hour after completion of the order informing what happened so that we can analyze the possibility of making the change subject to updating the transport fee according to the changed delivery area. If contact is made after 1 hour, the order may be sent to the incorrect or incomplete address provided by the customer. In this case, it will be necessary to wait for the return of the box to arrange the reshipment and a new freight will be charged to the customer.
2.3 - Order withheld in the inspection of the border between states
The Secretary of Finance (SEFAZ) of the state of destination can withhold the goods. In these cases, the customer must go to SEFAZ to settle possible pending tax debts and remove the goods. If the customer chooses not to pick up the goods at SEFAZ, Aria Home will not be able to refund the order amount.
2.4 - Late delivery
E-commerce is not without the risk of delivery delays. Unfortunately, there are numerous factors that can cause unexpected delays. Once a delivery delay is detected, Aria Home will make every effort with the logistical partners in order to demand agility in the delivery. Thus, when making a purchase in our virtual store, the customer will be aware that any delays in delivery may occur. In the event of a delay, the customer is aware that he may request the cancellation of the order and the refund of the amount paid at any time through the email aria@ariahome.com.br, and cannot subsequently claim in court about delays in delivery. .
3) Situations in which the order is damaged while in the possession of the transport company
In the event that the order has been damaged while in the possession of the logistics partner or even if the box delivered by the carrier does not contain information that identifies Aria Home, the customer must reject the receipt so that the damaged or suspicious box returns to Aria's headquarters. man. Once product damage is confirmed, Aria Home will reship the customer at no additional cost.
If, instead of being rejected, the order that is damaged, violated or even in a box without information from the Aria Home is received by the customer, resident or employee of the condominium, it will not be possible to proceed with the refund or reshipment of the products.
4) Situations in which the content of the order is different from the items contained in the order
In case of discrepancies between the contents of the order and the order, the customer must contact the store, via the contact email, within a maximum period of 48 hours after receiving the goods. The store will analyze the case and give a return within 2 business days. Under no circumstances will we be able to accept claims of discrepancy between the content of the order and the order for goods that have been delivered more than 48 hours ago.
5) Situations in which the customer may request the cancellation of the order and payment reversal
If the cancellation and refund request occurs within two business days after payment confirmation, only the value of the products will be refunded, since the logistics partner charges the freight service at the time of collection and they will also charge reverse logistics, that is, referring to the return of the order to the store's headquarters.
6) Who can receive the order?
In addition to the individual or legal entity informed in the purchase order, any and all individuals who are in the premises of the address informed as the recipient, including porters, janitors, receptionists and others in charge of receiving orders will be considered recipient. The store will not be responsible for orders that have been lost within the delivery address, such as residential or commercial condominiums, therefore it is the buyer's responsibility to define a reliable address for delivery.
7) Impossibility of service within the delivery period
It is possible that due to logistics, quality problems, or some operational unforeseen event, the company is unable to meet the stated deadline for making a delivery.
In this situation, it is our procedure to immediately seek to inform the customer of the difficulties, possibly communicating the new deadline for delivery. However, if the customer wishes, it is possible to exchange for another product or even request the cancellation of the order at no additional cost.
For more information, contact us by email aria@ariahome.com.br
RETURN AND EXCHANGE POLICY
Find out below the rules of our return and exchange policy and in which situations you can use it:
1) Exchange or Return for Product Breakdown or Defect
a) Breakdown
Aria Home takes all the necessary care so that the customer receives his product in perfect condition. If you notice any problems on receipt, such as crumpled, torn packaging, broken security seal, damaged or divergent product, refuse the goods and contact us, so that they are appropriate measures have been taken.
b) Product Defect/Defect
In case of defect or defect, the product warranty period will be 30 (thirty) days from the date of receipt of the product, period in which you must contact us in order to receive guidelines for sending the product to Aria Home .
The product must be posted in a sealed box, accompanied by its Invoice and all the accessories that accompany the product. Check the posting rules in item 6 of this Policy.
Make sure that the product is correctly sent to Aria Home, as we will not be responsible for any item that is sent improperly, as well as any accessory that does not belong there.
Upon receipt, the product will undergo a technical analysis of Quality Control. If a manufacturing defect/defect is found, within 30 days, at our discretion, the product will be repaired or replaced with another of equal value, without additional costs.
In case Aria Home opts for the exchange and the consumer chooses the same product, the exchange will be subject to stock availability, however, if the consumer prefers to exchange for another product of greater value, the payment complement must be made in accordance with the options available on the site.
In case of unfeasibility, repair or exchange of the defective product, Aria Home will provide a refund, according to the rules mentioned in this Policy.
2) Damage not covered by the Product Warranty
Aria Home disclaims the obligation to exchange or repair any product in which the review points to the following disapproval items:
Disapproval Items:
. Evidence of inappropriate use of the product;
. Natural wear and tear due to use;
. Indications of accidental damage;
. Misleading remarks from the customer regarding the quality of the product;
. Product out of warranty period;
. Improper product maintenance.
Therefore, in case of analysis contrary to the exchange or repair, Aria Home will send the same product to the address of origin of the order, without prior notice.
3) Receipt of product other than the order
If you receive a product different from your order, refuse delivery and contact Aria Home.
If you identify the error after receipt, keep the product in the same condition in which it was delivered and notify our company Aria Home within 7 days of delivery.
If the product is unavailable in our stock, Aria Home will adopt one of the following alternatives, according to the customer's preference: exchange the product for another of equivalent value; refund to the consumer of the price paid, subject to the rules for refunding values; and replacement with another merchandise of a higher value, provided that the difference is paid according to the options available on the site.
Product colors may vary depending on the monitor, ambient lighting and even individual visual perception. Depending on the lot, the shade and texture of the leather may vary. This does not detract from the purchase.
4) Return for Repentance
In cases of purchases made over the internet or WhatsApp, the purchase regret is guaranteed within 7 (seven) days of the order. If the customer regrets after that, the customer is aware that Aria Home will refund 50% of the product purchased. This policy is determined because our products are handcrafted, one by one, not keeping stock. It is implied that, in addition to labor, all the inputs for the manufacture of the product were invested after the period mentioned above, which would not occur without the actual purchase intention of the customer.
5) Return methods
Your product will be returned to the Distribution Center by postage paid to Aria Home. After the request, you will receive the postage authorization number in your email within 48 working hours. With it, you can post the product at any accredited post office.
The shipment of a new product, or refund of the amount paid, will be carried out after the product has entered our Distribution Center and a positive feedback from the analysis.
We advise you to ship the product as soon as possible for a faster resolution.
6) Values Refund Rules
a) For payments made by credit card:
Upon receipt of the product, Aria Home will ask the credit card company to refund the amount paid. The cancellation protocol will be sent to your e-mail within a period of up to 10 (ten) business days, after the item's entry into our Distribution Center. As it is an exclusive procedure of the card administrator, this operation can occur until the 2nd invoice received by the customer after the date of the reversal.
b) For payments made by bank slip:
Upon receipt of the product, Aria Home will credit the current account in the name of the person responsible for the order (registered customer), within 10 (ten) business days. For refunds by crediting the current account, the account holder must be the same person who made the request.
The refund will be made in the total amount of the returned/cancelled product(s) and there will also be a refund of the shipping cost in the case of a full return of the order.
Aria Home - CNPJ 05.917.991/0001-95